Stairlift Reviews

Strong points:

Everything is fine and paying in terms of time is a very good thing, so people can easily buy a stairlift.

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Great social meeting with representatives as with engineers

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Service advice and experience was a pleasure both with advisor and with the engineers.

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I am very satisfied.

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We are very pleased also the service is good.

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I just had gone through two back surgeries so I was struggling to get up the steps but thanks to Handicare, I'm getting up and down the stairs now. I found the company through the ConsumerAffairs' site and their free-form stairlift conformed to our stairwell much better. During purchase, a young man designed a program which was very good. They have a computer-aided design system that let us put down little markers and they can calculate the chair lift/chair slope for the rail all the way up. I could see a computer-generated illustration of what it looks like in our stairwell or how much of the stairwell it takes up. Also, the product's made separately in Holland, assembled and tested, before it comes here to be put in.One guy started installation then another joined him later on. I let them have their space because they had a lot of parts to put together and they did it well within the time that they said they would when it got here. And it works. The chair is self-centering even if we have vicious slope changes. We have a two-run staircase with a one-step well halfway up. So, the chair has to go up, level out, change, and then guide itself into a climb to get up. It pulls down around the bottom of the stairwell all the way into a parking place. It’s perfect and our landing is big enough that it’s far enough away from the stairwell that I don’t lose any traffic to it. And it folds out of the way, too. So far, I would recommend Handicare. Their system, though a bit more expensive than the others, fits our needs better.

Strong points:

I had a broken ankle and needed a stairlift to get up my stairs. My sister and I looked online and Handicare had the best rating. It was all right with them. However, I had a little problem in the beginning because they lost my check. I had to put a stop on it and get another check. I had to wait for them to pay me for the stopped check, which they said they would, but it took quite a while that I didn't get it and I had to keep calling them. But other than that, the salesman was great and the chair's working good thus far.

Strong points:

Handicare was willing to come out to the house right away and give an estimate. Interactions with their sales reps were good, as well. They were fast and knew everything about their product. The installer was also great and knowledgeable. I really like the stairlift. It’s like having an elevator to get to the second floor.

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I did a lot of research after I had already committed to another company. I’ve read some of the comments about their chairlift and they were negative. So I looked up the number one stairlift in Florida and the one for Handicare came up. It was good that I did that because I know I’m happier with the stairlift that I bought from Handicare than I would have been with the other one. Handicare has a lifetime motor guarantee and their extended warranty also was beneficial.The representative was great, courteous, professional and knowledgeable about the product. The explanation of the product and the warranties and the features sold me. The installation of the product was really quick and the installer did a very professional job too. He had given me a step-by-step on how they did it because my husband was very concerned. We just put new carpet in, and the installer was explaining exactly where he would put it and how it’d look against the wall and some extra safety tips.I feel very secure on the stairlift and it’s comfortable. I can now get upstairs and be with my family. I’m very satisfied with Handicare. I would definitely recommend it to anybody who had any stairs. As a matter of fact, my husband is thinking of putting one outside for me ‘cause I haven’t been able to go back down off our deck for the last four years.

Strong points:

I like the price of Handicare compared to another provider so I purchased from them. Their sales rep was very nice, informative, and helpful. He took his time to explain and went all out his way, so we really appreciated that and he was more impressive than the rep from another provider. That same guy took care of the installation. He showed us how to use the stairlift, made sure that we use a safety belt. He also showed us the paperwork in case we wanted a tax return. We felt like he had our best interest in mind and we were grateful for his service. If ever we wanted to take the stairlift out or move it or give it back, they can help us do all of them. I love it. I could just sit in the chair and press the button to go up, and I don’t have to worry about taking up the flight. Overall, they were very good. When we asked for assistance, they came and did the job right away.

Strong points:

Our experience with Handicare Stairlifts has been very good and very efficient. It was the most accessible from where we live at the time that we got it and the rep who assisted us with our purchase was fabulous. He was very personable and very knowledgeable, and answered all our questions. He did not try to push for us to get it. He just explained the different options and was very helpful. He was very clear about the warranties as well. He also told us that we can remove it if we ever sell the house and take it with us which was a revelation that I hadn't even thought about.When the chair tilted when my husband tried to get out of it a couple of days ago, Handicare sent someone out this morning and he knew exactly what the problem was. It had something to do with a bolt and he fixed it immediately. He came early and was efficient. Handicare has made my husband's life a lot more enjoyable. The stairlift is convenient for him. It gets him up to our second floor without him struggling up the stairs, which was becoming harder and harder for him.

Strong points:

I did a search for stair lifts and I like Handicare Stairlifts' price and the lack of negative comments and rip-off so we went with them. We had several companies who gave us a call and tried the hard sell on us even though we told them we weren't interested. We compared what was offered by different companies and Handicare was by far, the most reasonable, not only on price but also in their presentation of the material. Also, our interaction with their reps has been a very good experience.Their installation team was fine. However, there’s a two or three inch gap between the lift installed and the wall going up the stairs. My wife thought that it should have been a bit closer but I don't blame them because they asked me whether that was okay for me when putting it in and I said it's okay. But she would have liked it to have been a few inches closer to give us more room on the stairs. Nevertheless, it looks good and it operates very well. I've used it quite often since it was installed and it's a good system. Overall, it was a very pleasant experience and I appreciated their professionalism.

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fine. Quick correct service

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Just worked everything cleaned up

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Very good experience fast delivery

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If you're bad, it's a big outcome that I see now with my husband

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After a minor failure after a call, the same afternoon, everything works properly and I am extremely pleased with my stairlift. Unfortunately, the mechanic who initially created him did damage the stairs.

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Nice

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My experience with Handicare is very good, a company that listens to the customer.

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It's very tight, but I'm fine, I'm coming up and down