Report a breakdown

We understand that a stairlift breakdown can impact your life and are always ready to help should you experience any issues with your stairlift. A stairlift is an important mobility aid and a vital part of a home, and we know that once you’ve had one installed, it can become something you rely on for. This means, however, that should you experience an issue or a breakdown, you can be left feeling lost. In the unlikely event that your stairlift breaks down, please call the emergency breakdown team on 0808 189 2204.

Use our online troubleshooter

If you have an issue with your stairlift, the first step is to consult our online troubleshooter. You won’t need to do anything technical, only ensure that the lift is switched on at the mains before starting. Simply answer the questions, including your stairlift model and the issue you’re facing, and we’ll suggest the appropriate solution. You can also find the user manual for your stairlift here. 
Try the Handicare Stairlift Troubleshooter

I have a non-urgent issue

If you have a non-urgent issue or want to enquire about getting your stairlift serviced, you can find out how to do so on our stairlift serving and repair page. Our advisors are able to help and will contact you within one working day.

I require urgent assistance

If you need urgent assistance with your stairlift, you can call us on 03700 118 282, to talk directly to an advisor who will help arrange a visit from one of our engineers. We recognise the significance a stairlift can play in the lives of those who own one, and we will work to ensure yours is back to normal as soon as possible. .